Accessing Your Genius
- Navigate to Your Genius: After logging into Thoughtly, locate the Genius you wish to edit. This knowledge base is pre-created with a generic TXT file filled with basic information to get you started.
Editing the Knowledge Base
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Edit Your Genius: Click the 'Edit' button to start making changes to your Genius. Here, you can modify, add, or remove information to ensure the bot's responses are aligned with your specific needs and the nuances of your business.
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Save Your Changes: Once you have completed your edits, it's crucial to save your changes. Look for a 'Save' button, then click 'Done' to finalize the updates.
Adding Data Sources
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Incorporate Multiple Data Sources: Thoughtly allows you to add various data sources to your Genius. These can range from documents to web pages, enhancing the breadth and depth of information available to your bot.
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Utilize Your Website: If your website contains valuable information about your services or products, consider adding it as a data source. This can greatly improve the bot's ability to provide accurate and relevant responses.
Conclusion
Customizing your Genius in Thoughtly by editing the provided information and adding multiple data sources can significantly improve the effectiveness of your bot. By tailoring the knowledge base to better reflect your business's specifics, you enhance the bot's interactions, making them more relevant and engaging for users. Remember, a well-informed bot can lead to more satisfactory user experiences and more efficient customer service.