Call Status

Call Status

The Call Status Trigger serves as a versatile workflow trigger applicable to both outbound and inbound calls. This trigger activates in response to call directions and statuses within the current workflow or from a linked workflow. Businesses can enhance their operational efficiency and communication processes by leveraging this trigger to automate specific actions based on call statuses.

Call Status Trigger

All Filters

To initiate, click on 'Add New Workflow Trigger' and opt for 'Call Status.' Refine your trigger using filters such as Call Direction, Call Status, or In Workflow.

Call Direction

The Call Direction filter empowers users to designate the call's direction, whether incoming or outgoing.

  • Incoming Call: Triggered when a contact (new leads or existing contacts) calls the associated account number.
  • Outgoing Call: Enables tracking of various call records generated by the sales team.

Call Status

The system automatically monitors call statuses, triggering workflows based on:

  • Busy: Indicates the contact number was occupied during the call.
  • Canceled: Denotes a canceled call.
  • Completed: Reflects successful communication with the lead/contact.
  • Not Answered: Indicates an unanswered call.
  • Voicemail: Triggered when directed to the lead/contact's voicemail.

    • Related Articles

    • V2: Call and Text Cadence in The CRM

      Starting with Campaign Workflows To begin, access the CRM and navigate to the Automations tab. Here, you'll find the Campaign Workflows folder. Click on this to view and engage with your campaigns. When adding contacts in bulk, you'll assign specific ...

    • Call Automation

      With the Call workflow action, when a contact is assigned to a user, the user will be called, and a whisper message will be played. If there is no assignment, the number stated in Settings > Company tab > Company Phone field will be called, and the ...

    • Opportunity Status Change

      Publishing Workflows and Opportunity Status Change Trigger To publish workflows, it is crucial to establish both a workflow trigger and a workflow action. Without both components, the workflow can only be saved and not published. The Opportunity ...

    • Appointment Status (Triggers)

      The Activation of Appointment Status Trigger is designed to occur during the scheduling of an appointment or when there is a change in the status of an existing appointment. This will initiate your workflow based on the appointment status filter ...

    • V2 : Bot Calling and Call Attempt Costs

      The charge for a call is $0.10 a minute excluding ring time plus $0.015 per each call. If the lead does not answer, there is still a charge of $0.015 per each attempt. The $0.015 per call or call attempt is for the technical cost of launching a call.